The ATIS Phoenix 2.0 Phone & Radio Recording platform advances the metric of how well Campus Public Safety departments operate in fast paced environments. The PhoenixPRO software application exponentially improves the way campus dispatchers & end users conduct investigations, lock out, escort, and other critical campus emergency services. Direct results include lowering of man power [ ] The post The Best Recording Choice by Price & Solution in Campus Public Safety Today appeared first on ATIS LP.
Whether your firm is outsourcing customer service, routing emergency calls for your community association or getting ready to implement in-house call center services, you need to understand the legal challenges ahead. Call center recording policies protect your organization against unwarranted legal challenges. Or, the policies can open the door for constant headaches. Most contact centers record [ ] The post Call Center Recording & Legal Compliance appeared first on ATIS LP.
Inbound call center performance drives growth for external partners. Professional sales agents and customer service representatives are essentially extensions of the brand. Call centers answer incoming calls during peak times and are a full time solution for companies with limited staff. Data recording software provides hard evidence the team consistently meets, or exceeds, expectations. Voice capturing [ ] The post Data Recording Software & Sales Force Performance appeared first on ATIS LP.
Capturing interactions with contact center call recording technology is a popular solution to enhance training and enforce compliance with both internal and external policies. This vital call center feature allows company leaders to protect their assets and build long-term relationships with customers, colleagues and service partners. Innovation and integration means you can record text and [ ] The post Should Your Contact Center Call Recording Policy Include Transcription? appeared first on ATIS LP.
Call center call recording laws provide guidance for organizations who want, or need, to capture conversations without compromising personal privacy. Statutes ensure the rights of individuals and companies are protected, while trying to balance the needs of all parties who conduct business over traditional telephone equipment and web-based computing devices. Every responsible organization reviews state [ ] The post Call Center Call Recording Laws That Complicate Your Communication Strategy appeared first on ATIS LP.
Effectively manning an emergency contact center today requires quick-thinking employees who leverage all available resources to respond to diverse situations. Call center recording equipment must be able to capture all types of communication that operators may use to save lives and protect callers from harm. Real Life Examples Show Why Call Center Recording Equipment is [ ] The post Call Center Recording Equipment: Is it Time to Update Your Network? appeared first on ATIS LP.
The Avaya brand is an industry leader when it comes to providing global solutions that simplify team collaboration and enhance customer service. With a variety of scalable, flexible on-site and web-based business options, Avaya brings organizations and clients together with a fabric-based network that works equally well in the transportation, aviation and public service sectors. [ ] The post If You Aren t Already Using Avaya IP Office Call Recording Software, Here Are Three Things That Might Change Your Mind appeared first on ATIS LP.