Whether your firm is outsourcing customer service, routing emergency calls for your community association or getting ready to implement in-house call center services, you need to understand the legal challenges ahead. Call center recording policies protect your organization against unwarranted legal challenges. Or, the policies can open the door for constant headaches. Most contact centers record [ ] The post Call Center Recording & Legal Compliance appeared first on ATIS LP.
Capturing interactions with contact center call recording technology is a popular solution to enhance training and enforce compliance with both internal and external policies. This vital call center feature allows company leaders to protect their assets and build long-term relationships with customers, colleagues and service partners. Innovation and integration means you can record text and [ ] The post Should Your Contact Center Call Recording Policy Include Transcription? appeared first on ATIS LP.
Call center call recording laws provide guidance for organizations who want, or need, to capture conversations without compromising personal privacy. Statutes ensure the rights of individuals and companies are protected, while trying to balance the needs of all parties who conduct business over traditional telephone equipment and web-based computing devices. Every responsible organization reviews state [ ] The post Call Center Call Recording Laws That Complicate Your Communication Strategy appeared first on ATIS LP.
The call center concept is not new – operators began routing calls shortly after the telephone was invented in the late 19th century. The evolution from an operator simply answering an incoming call and connecting the two parties on a common trunk line to cloud-based systems that utilize “intuitive” internal technology that ensures callers reach [ ] The post Digital Drives Call Center Operations Management Decisions appeared first on ATIS LP.
Effectively manning an emergency contact center today requires quick-thinking employees who leverage all available resources to respond to diverse situations. Call center recording equipment must be able to capture all types of communication that operators may use to save lives and protect callers from harm. Real Life Examples Show Why Call Center Recording Equipment is [ ] The post Call Center Recording Equipment: Is it Time to Update Your Network? appeared first on ATIS LP.
Privatizing the United States air traffic control operations may move closer to becoming a reality in 2017 – something most airline companies and other industry leaders have been pushing for a long time. Proponents of shifting away from government control introduced a bill last year that the incoming president has expressed a willingness to carefully [ ] The post Changing Role of Call Center Voice Recording Technology for Air Traffic Control appeared first on ATIS LP.