During an emergency, especially a fluid event with expanding involvement, effective communication is vital. The ability to rapidly establish reliable communication between law enforcement agencies, mental health professionals, medical teams and other responders can make the difference in how many lives are saved or lost. VoIP call recording technology plays an increasing role in mobilizing [ ] The post The Role of VoIP Call Recording & Crisis Response Management appeared first on ATIS LP.
All transportation experts agree that air travel is safer than any other mode of transportation when you compare the number of incidents and deaths per traveler on an annual basis to automobile, train, bus and ship accident rates. Overall safety is no excuse for not implementing a disaster preparedness plan. Your plan should cover prevention, [ ] The post Call Recording Devices & Disaster Preparedness Plans appeared first on ATIS LP.
Your revenue streams depends on effective lead generation strategies and strong closing skills. Sales call recording technology empowers your force to become better decision-makers, thoughtful negotiators and confident sales agents. Some managers struggle with delegating responsibility to their team members, assuming that a hands-on, tight-fisted approach is the best way to manage your brand reputation and [ ] The post Sales Call Recording Technology: Training, Upselling & Lead Generation appeared first on ATIS LP.
Whether your firm is outsourcing customer service, routing emergency calls for your community association or getting ready to implement in-house call center services, you need to understand the legal challenges ahead. Call center recording policies protect your organization against unwarranted legal challenges. Or, the policies can open the door for constant headaches. Most contact centers record [ ] The post Call Center Recording & Legal Compliance appeared first on ATIS LP.
Avaya offers cloud-based solutions to simplify your unified communications infrastructure, resulting in a lean, flexible, high-performance environment with lower operating expense. With Avaya s IP Office Contact Center platform and Avaya call monitoring software, which features functionality that supports skills-based routing, your organization can efficiently deliver the right service for every caller, every time, creating superior [ ] The post Do You Have to Buy New Equipment to Use Avaya Call Monitoring Software? appeared first on ATIS LP.
Capturing interactions with contact center call recording technology is a popular solution to enhance training and enforce compliance with both internal and external policies. This vital call center feature allows company leaders to protect their assets and build long-term relationships with customers, colleagues and service partners. Innovation and integration means you can record text and [ ] The post Should Your Contact Center Call Recording Policy Include Transcription? appeared first on ATIS LP.
Call center call recording laws provide guidance for organizations who want, or need, to capture conversations without compromising personal privacy. Statutes ensure the rights of individuals and companies are protected, while trying to balance the needs of all parties who conduct business over traditional telephone equipment and web-based computing devices. Every responsible organization reviews state [ ] The post Call Center Call Recording Laws That Complicate Your Communication Strategy appeared first on ATIS LP.