The call center concept is not new – operators began routing calls shortly after the telephone was invented in the late 19th century. The evolution from an operator simply answering an incoming call and connecting the two parties on a common trunk line to cloud-based systems that utilize “intuitive” internal technology that ensures callers reach [ ] The post Digital Drives Call Center Operations Management Decisions appeared first on ATIS LP.
Effectively manning an emergency contact center today requires quick-thinking employees who leverage all available resources to respond to diverse situations. Call center recording equipment must be able to capture all types of communication that operators may use to save lives and protect callers from harm. Real Life Examples Show Why Call Center Recording Equipment is [ ] The post Call Center Recording Equipment: Is it Time to Update Your Network? appeared first on ATIS LP.
The Avaya brand is an industry leader when it comes to providing global solutions that simplify team collaboration and enhance customer service. With a variety of scalable, flexible on-site and web-based business options, Avaya brings organizations and clients together with a fabric-based network that works equally well in the transportation, aviation and public service sectors. [ ] The post If You Aren t Already Using Avaya IP Office Call Recording Software, Here Are Three Things That Might Change Your Mind appeared first on ATIS LP.
Campus Public Safety Berea College Campus Police headed by Director Lavoyed Hudgins has Officially Deployed the ATIS Hybrid Campus Voice Recorder. Founded 1855 Berea College consistently is ranked as one of the leading private liberal arts colleges in the United States. Applications Manager David Berliner of ATIS successfully completed PL 3200 installation & Cisco VoIP [ ] The post ATIS Welcomes Berea College to the ATIS end-user Family appeared first on ATIS LP.
Call recording technology is only one component in your unified communications toolbox, but today the features and functionality of your recording system are very important in the quest to control costs and grow your business. The best Skype call recorder uses provide business with opportunities to connect with clients, investors, employees, and protect their assets. ATIS [ ] The post Five of the Best Skype Call Recorder Uses appeared first on ATIS LP.
Privatizing the United States air traffic control operations may move closer to becoming a reality in 2017 – something most airline companies and other industry leaders have been pushing for a long time. Proponents of shifting away from government control introduced a bill last year that the incoming president has expressed a willingness to carefully [ ] The post Changing Role of Call Center Voice Recording Technology for Air Traffic Control appeared first on ATIS LP.
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