Establishing, or upgrading, an enterprise contact center can be complex and confusing. The decision whether to implement a UC plan that is primarily cloud-based, utilizes only legacy telephony and on-site software, or combines both is often driven by budgets and financial constraints. Skype, whether used with on-site servers or cloud solutions, is a powerful, flexible [ ] The post How do I record my business Skype-to-phone calls? appeared first on ATIS LP.
Avaya offers cloud-based solutions to simplify your unified communications infrastructure, resulting in a lean, flexible, high-performance environment with lower operating expense. With Avaya s IP Office Contact Center platform and Avaya call monitoring software, which features functionality that supports skills-based routing, your organization can efficiently deliver the right service for every caller, every time, creating superior [ ] The post Do You Have to Buy New Equipment to Use Avaya Call Monitoring Software? appeared first on ATIS LP.
Capturing interactions with contact center call recording technology is a popular solution to enhance training and enforce compliance with both internal and external policies. This vital call center feature allows company leaders to protect their assets and build long-term relationships with customers, colleagues and service partners. Innovation and integration means you can record text and [ ] The post Should Your Contact Center Call Recording Policy Include Transcription? appeared first on ATIS LP.
Once you learn the step-by-step instructions to record Skype calls, you are ready to start taking advantage of the many benefits the technology offers. For example, coaching employees via Skype is a proven training method. You get the same one-on-one intimacy and focus as you would if you were in the same room with your [ ] The post The Best Way To Record Skype Calls For Customer Service Training appeared first on ATIS LP.
Call center call recording laws provide guidance for organizations who want, or need, to capture conversations without compromising personal privacy. Statutes ensure the rights of individuals and companies are protected, while trying to balance the needs of all parties who conduct business over traditional telephone equipment and web-based computing devices. Every responsible organization reviews state [ ] The post Call Center Call Recording Laws That Complicate Your Communication Strategy appeared first on ATIS LP.
Technology plays a vital role in the 21st century, and many small to medium sized organizations are concerned about investing heavily in new hardware and software to modernize their unified communications infrastructure. You may be pleased with your telephone equipment but need more advanced applications to enhance productivity and collaboration with a dispersed workforce. Fortunately, [ ] The post What Does Avaya Do To Enhance Productivity & Collaboration? appeared first on ATIS LP.
Communication management in a digitally rich environment has never been easier than it is today. From interviewing new talent to collaborating with remote consultants on a special project, technology brings people together in ways never imagined a few years ago. Incorporating Skype voice recorder functionality to the communications mix ensures your organization not only documents vital [ ] The post What Are The Keys To Success With Skype Voice Recorder Solutions? appeared first on ATIS LP.