Call Center Recording & Legal Compliance

Whether your firm is outsourcing customer service, routing emergency calls for your community association or getting ready to implement in-house call center services, you need to understand the legal challenges ahead. Call center recording policies protect your organization against unwarranted legal challenges. Or, the policies can open the door for constant headaches. Most contact centers record [ ] The post Call Center Recording & Legal Compliance appeared first on ATIS LP.

Data Recording Software & Sales Force Performance

Inbound call center performance drives growth for external partners. Professional sales agents and customer service representatives are essentially extensions of the brand.  Call centers answer incoming calls during peak times and are a full time solution for companies with limited staff. Data recording software provides hard evidence the team consistently meets, or exceeds, expectations. Voice capturing [ ] The post Data Recording Software & Sales Force Performance appeared first on ATIS LP.

Risk Management & Air Traffic Control Audio Recordings

Air traffic control audio recordings shed light on extraordinary in-flight events and routine daily operations. When used in conjunction with rigorous training protocol, audio files enhance safety and limit exposure to liability. Audio Recordings Enhance Training Programs Failing to provide quality customer service in a retail call center may result in loss of revenue. It [ ] The post Risk Management & Air Traffic Control Audio Recordings appeared first on ATIS LP.

ATIS Welcomes TCC to the ATIS end-user Family

Tallahassee Community College: Founded in 1966 currently with 6 locations with an enrollment of over 15,000 students & 60+ Buildings on more than 270 acres. TCC Police Department is headed by Chief Greg Gibson & accredited by the Commission for Florida Law Enforcement Accreditation (CFA). Chief Gibson Demanded 3 things on this procurement project: He [ ] The post ATIS Welcomes TCC to the ATIS end-user Family appeared first on ATIS LP.

How do I record my business Skype-to-phone calls?

Establishing, or upgrading, an enterprise contact center can be complex and confusing. The decision whether to implement a UC plan that is primarily cloud-based, utilizes only legacy telephony and on-site software, or combines both is often driven by budgets and financial constraints. Skype, whether used with on-site servers or cloud solutions, is a powerful, flexible [ ] The post How do I record my business Skype-to-phone calls? appeared first on ATIS LP.

Do You Have to Buy New Equipment to Use Avaya Call Monitoring Software?

Avaya offers cloud-based solutions to simplify your unified communications infrastructure, resulting in a lean, flexible, high-performance environment with lower operating expense. With Avaya s IP Office Contact Center platform and Avaya call monitoring software, which features functionality that supports skills-based routing, your organization can efficiently deliver the right service for every caller, every time, creating superior [ ] The post Do You Have to Buy New Equipment to Use Avaya Call Monitoring Software? appeared first on ATIS LP.

Should Your Contact Center Call Recording Policy Include Transcription?

Capturing interactions with contact center call recording technology is a popular solution to enhance training and enforce compliance with both internal and external policies. This vital call center feature allows company leaders to protect their assets and build long-term relationships with customers, colleagues and service partners. Innovation and integration means you can record text and [ ] The post Should Your Contact Center Call Recording Policy Include Transcription? appeared first on ATIS LP.