If your organization is considering updating your communication software and hardware, you ll want to learn how to record telephone conversations properly. Before initiating a telephone call recording policy, it is imperative to verify whether your state has a single-party consent policy or if all parties involved in a conversation must give consent. Implementing a call [ ] The post How to Record Telephone Conversations as Part of a Unified Communications Policy appeared first on ATIS LP.
Many industries from aviation and medical to retail and transportation rely on voice recording technology to document conversations. Making a digital copy of telephone and radio communications for later review is helpful for training and compliance purposes. However, exploiting the data behind each interaction on your network gives you tighter control over enterprise finances. It [ ] The post Leveraging the Power of Network Data Logging Software to Monitor Performance appeared first on ATIS LP.
During an emergency, especially a fluid event with expanding involvement, effective communication is vital. The ability to rapidly establish reliable communication between law enforcement agencies, mental health professionals, medical teams and other responders can make the difference in how many lives are saved or lost. VoIP call recording technology plays an increasing role in mobilizing [ ] The post The Role of VoIP Call Recording & Crisis Response Management appeared first on ATIS LP.
Reviewing the transcripts of recorded air traffic control conversations gives investigators a better understanding of the sequence of events that preceded an in-flight incident. The review process examines radar segments in conjunction with related ATC voice files. It provides an in-depth view of what key personnel saw, said and did at every stage of a [ ] The post Recording Air Traffic Control Conversations Enhances Aeronautical Safety appeared first on ATIS LP.
All transportation experts agree that air travel is safer than any other mode of transportation when you compare the number of incidents and deaths per traveler on an annual basis to automobile, train, bus and ship accident rates. Overall safety is no excuse for not implementing a disaster preparedness plan. Your plan should cover prevention, [ ] The post Call Recording Devices & Disaster Preparedness Plans appeared first on ATIS LP.
The transportation industry is huge, and multi-pronged. It spans services that range from order processing and logistics to collecting tolls by phone for inter- and intrastate infrastructure projects. All said, the transportation industry is a complex ecosystem with unique customer service opportunities and challenges. One of those challenges is leveraging the power of innovative high-tech [ ] The post Industry Specific Laws for Recording Phone Calls appeared first on ATIS LP.
The call center supporting an organization must reflect foundational core values and principles established in the enterprise mission statement. Both internal and external centers leverage voice logging recorder technology to ensure consistency twenty-four hours a day. It s this consistency that reinforces customer experience benchmarks and compliance. Quality Control: Safety vs Brand Building Retail operations often [ ] The post Voice Logging Recorder Systems: Managing Quality & Compliance appeared first on ATIS LP.