Should Your Contact Center Call Recording Policy Include Transcription?


Capturing interactions with contact center call recording technology is a popular solution to enhance training and enforce compliance with both internal and external policies. This vital call center feature allows company leaders to protect their assets and build long-term relationships with customers, colleagues and service partners. Innovation and integration means you can record text and [ ] The post Should Your Contact Center Call Recording Policy Include Transcription? appeared first on ATIS LP.
https://www.atisdigital.com/contact-center-call-recording-policy-include-transcription/

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