Digital Drives Call Center Operations Management Decisions


The call center concept is not new – operators began routing calls shortly after the telephone was invented in the late 19th century. The evolution from an operator simply answering an incoming call and connecting the two parties on a common trunk line to cloud-based systems that utilize “intuitive” internal technology that ensures callers reach [ ] The post Digital Drives Call Center Operations Management Decisions appeared first on ATIS LP.
https://www.atisdigital.com/digital-drives-call-center-operations-management-decisions/

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